ONLINE COURSE for those caring for dementia patients
Newcastle University has created an online course on ‘Staying Connected and Living Well’.
· This 3 week course is free to join.
· It is designed specifically for family, friends and carers of people with dementia.
Patients can register their interest and sign up to the next course when available using this link:
NOTICE TO DR LEES' PATIENTS
Many of you are aware that Dr Andrew Lees is on long term sick leave as the result of a stroke he suffered at the end of October. Unfortunately Dr Ghafoor who was appointed as a regular locum cover is no longer able to work on a regular basis at the practice.
The following short-term plan is in place to manage the allocated patient list. From 20th February 2017 the list will be managed by a regular mix of locum GPs to the beginning of April. From the week of 10th April cover has been secured for two days a week for six months and we are working hard to secure cover for two more days. Patients will be informed of developments in this area.
Unfortunately no transfers between lists will be possible at the current time.
The priority for our practice is to continue to provide high quality services to all our patients and in particular to ensure that patients can access appointments when required.
Due to the pressures on the practice at the current time, services are under considerable strain. The demand placed on the practice is unrelenting and it is appreciated that patients should only contact the practice if they really need to see or speak to a health professional. If you have a minor issue that perhaps could be addressed at a local pharmacy then this is a service that you should consider in the first instance for example. Our Administration and Reception staff will try to assist you with other queries but there will be occasions when there may be a delay in responding, e.g. in regards to routine paperwork. We apologise for this.
Thank you for the many cards and good wishes sent to Dr Lees who continues to convalesce at home.
We appreciate your understanding and support at this difficult time.
Monica Lawrenson, Practice Director
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Health Help Now
Health Help Now is a free advice service website for people in Bucks.
This can be accessed on your phone, laptop or tablet so you can get NHS advice about the best place to go for your health concerns. Go to http://bucks.healthhelpnow-nhs.net/ to access the service. Anyone who doesn't have internet access should phone NHS 111 for instant advice, 24 hours a day.
Tell us what you think - take the Friends & Family Test
(go to the link under Have Your Say in the right hand menu)
Pressure on GP Appointments
Please help us to help you
Online appointments, prescriptions etc may now be found via the Online Services link in the right hand menu. Please note that the prescription link is for the existing website prescription service (manually entered by the patient.)
The appointments link takes you to our new online appointments and repeat prescriptions service, which integrates with the surgery system and which requires a separate sign-up and login.
Only fully registered patients may sign up for this service: if you have completed a pre-registration form on the website you must visit the surgery with your identification documents to complete your registration before signing up for online services.
Online Services - Current and Planned
Online services can now include a limited access to your electronic medical record via the Summary Care Record. Your medication, allergies, adverse reactions and immunisations are now available to view via the online appointments and prescriptions system. You must have already signed up to the online appointments and prescriptions service, however for this part of the service a separate ID-verified process is also required before access can be enabled. Please bring one photo ID and one proof of address to the surgery and complete the consent form available.
A wider access to the coded parts of your medical record is also available via a separate service, which we hope to extend to our Online Appointments and Prescriptions Service in the near future. This includes the above items from the Summary Care Record but extends into coded information in your record from consultations, test results, referrals etc. This will be expanded to include documents by 31st March 2017. If you require access to the coded record please bring one photo ID and one proof of address to the surgery and complete the consent form available.
Summary Care Record
The Summary Care Record went live at the New Surgery on Thursday 30th October 2014. All non-dissenting patients have had an electronic Summary Care Record created for them automatically. This contains your current medication, any allergies you may have, and any bad reactions to medicines you may have had recorded. Only NHS staff directly involved in your care will have access to the Summary Care Record, and only with your express permission (except in an emergency). Further information and a link to the opt-out form are available via the Summary Care Record link and the SCR: your questions link to the right under Further Information.
New Electronic Prescription Service:
This is a new service which will particularly benefit patients whose medication rarely changes and who routinely use the same pharmacy to collect their medication.
You (or your pharmacy) will not have not visit your GP practice to collect the prescription. Your GP will send the prescription electronically to the pharmacy you choose, saving you time.
The prescription is an electronic message so there is no paper prescription to lose.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy close to where you live, work or shop.
The GP can electronically cancel and issue a new prescription without you having to return to the practice, saving you extra trips.
You can change your nominated pharmacy at any time, either at the GP surgery or at the pharmacy.
For more information, see the information sheet A New Way to Get Your Medicines and Appliances on the Prescriptions page.
Please read the literature and complete the nomination form when you are next at the surgery if you would like to benefit from this system, or call the surgery to set your nomination.
It is never too late to be vaccinated against measles. Parents of unvaccinated children, teenagers and young adults who have missed out on MMR should urgently arrange for them to be vaccinated by their GP surgery who have extra stocks of vaccine available now.
If you are unsure of your child's vaccination status, please speak to reception who can check their record. Children who have had only a single dose will require a booster, and those who have never been vaccinated will require 2 doses of MMR vaccine for complete protection.
Occasionally both GPs and nurses will see patients who need extra consulting time, and this may result in extended waits for other patients. We apologise in advance for this. If you feel you are unable to wait to see your usual GP please speak to reception.
Complaints and Comments
If you have a complaint, concern, or even a comment or suggestion about the service you have received from the doctors or any staff working in the practice, please let us know. Where there is concern about the safety of an adult, child or young person or of suspected abuse this can also be received by reception staff. Please request a form from reception. Staff are available to assist with completion if required.
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
(Site updated 25/05/2017)