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Complaints and Comments

If you have a complaint, concern, or even a comment or suggestion about the service you have received from the doctors or any staff working in the practice, please let us know.  Where there is concern about the safety of an adult, child or young person or of suspected abuse this can also be received by reception staff.  Please request a form from reception.  Staff are available to assist with completion if required.

 

 

 

New Electronic Prescription Service:

Benefits:

  • This is a new service which will particularly benefit patients whose medication rarely changes and who routinely use the same pharmacy to collect their medication.
  • You (or your pharmacy) will not have not visit your GP practice to collect the prescription.  Your GP will send the prescription electronically to the pharmacy you choose, saving you time.
  • The prescription is an electronic message so there is no paper prescription to lose.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy close to where you live, work or shop.
  • The GP can electronically cancel and issue a new prescription without you having to return to the practice, saving you extra trips.
  • You can change your nominated pharmacy at any time, either at the GP surgery or at the pharmacy.

 

For more information, see the information sheet A New Way to Get Your Medicines and Appliances on the Prescriptions page.

Please read the literature and complete the nomination form when you are next at the surgery if you would like to benefit from this system, or call the surgery to set your nomination.

New Immunisations for 2013

Adults aged 70 (born 2.9.42 - 1.9.43) and 79 (born 2.9.33 - 1.9.34) are invited to have a vaccination which protects against shingles.  Please see the New Imms for 2013 page under Clinics & Services above for more information.

Measles Epidemic 2013

It is never too late to be vaccinated against measles.  Parents of unvaccinated children, teenagers and young adults who have missed out on MMR should urgently arrange for them to be vaccinated by their GP surgery who have extra stocks of vaccine available now.

If you are unsure of your child's vaccination status, please speak to reception who can check their record.  Children who have had only a single dose will require a booster, and those who have never been vaccinated will require 2 doses of MMR vaccine for complete protection. 

Staff Training

Please note that the surgery will be closed for staff training from 1pm on Wednesday 18th June.  We will re-open for all routine services as usual at 8.30am on Thursday 19th June.

If you need to contact a doctor in an emergency please call:

01296 850011 (1pm - 6.30pm)

111 (6.30pm - 8am)

Waiting Times

Occasionally both GPs and nurses will see patients who need extra consulting time, and this may result in extended waits for other patients.  We apologise in advance for this.  If you feel you are unable to wait to see your usual GP please speak to reception.

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

(Site updated 13/06/2014)
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Noticeboard

EPS - a new prescription service from June 2014 - see Home page and Prescriptions page

 

Patient Survey Results and Action Plan - March 2014

see Latest News below

 

Care.Data

See info pages below.

 
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