The New Surgery

Contacting us with routine enquiries

From Monday 22 September any routine queries, for example, requests for routine appointments, prescription requests, referral queries, test result queries and fit note requests should be done through our new online portal which will be available on the website and the NHS App.

The new ‘Contact Us’ button will be ‘live’ on our website from 9.30am on Monday 22 September.

You will be asked to complete a brief form outlining your enquiry.  The form is quick and easy to complete and will help free up our phone lines for those patients who have more urgent requests or those patients who do not have access to the internet. 

Your request will be forwarded to a clinician or the admin team.  You will receive a response within 24 to 72 hours.

Using the form also means that you can submit your request at any time and do not need to wait in a telephone queue to get through to a receptionist.

Please bear with us whilst our website is updated.

Thank for your support.

NHS Friends and Family

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Page last reviewed: 11 September 2025
Page created: 14 June 2024