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(go to the link under Have Your Say in the right hand menu)
Seasonal Pressures on GP Appointments
Please help us to help you
Online appointments, prescriptions etc may now be found via the Online Services link in the right hand menu. Please note that the prescription link is for the existing website prescription service (manually entered by the patient.)
The appointments link takes you to our new online appointments and repeat prescriptions service, which integrates with the surgery system and which requires a separate sign-up and login.
Only fully registered patients may sign up for this service: if you have completed a pre-registration form on the website you must visit the surgery with your identification documents to complete your registration before signing up for online services.
Online Services - Current and Planned
Summary Care Record
The Summary Care Record went live at the New Surgery on Thursday 30th October 2014. All non-dissenting patients have had an electronic Summary Care Record created for them automatically. This contains your current medication, any allergies you may have, and any bad reactions to medicines you may have had recorded. Only NHS staff directly involved in your care will have access to the Summary Care Record, and only with your express permission (except in an emergency). Further information and a link to the opt-out form are available via the Summary Care Record link and the SCR: your questions link to the right under Further Information.
Flu Jabs Autumn 2014
Flu clinic appointments are still available
Flu appointments are still available opportunistically throughout the autumn. Please call the surgery on 01494 782262 to book your appointment if you are over 65 years old or fall into one of the at-risk categories and have been previously advised to have an annual flu jab. Shingles and pneumovax jabs are also available to eligible patients. Please see below for details of this autumn's shingles campaign.
Children's intranasal flu: all children aged 2 - 4 years will be invited to have the new flu intrasal spray during Autumn 2014. The practice will contact parents about this to make appointments for their children.
Shingles Immunisations from 1st September 2014
Adults aged 70 (born 2.9.43 - 1.9.44), aged 78 (born 2/9/35 - 1/9/36) and 79 (born 2.9.34 - 1.9.35) are invited to have a vaccination which protects against shingles. Please see the New Imms for 2013 page under Clinics & Services above for more information.
FAO: the patients of Dr Devakumar
As many of you already know, Dr Devakumar has recently had her second child - mother and baby are doing well! She is planning to return to work in April 2015 and will recommence her existing schedule of surgeries.
We are pleased to confirm the cover arrangements for the patient list of Dr Devakumar while she is on maternity leave:
From Monday 22nd September 2014 the arrangements are:
Mon am & pm surgeries & Tue pm surgery only will be covered by Dr Pratigya Gurung
Tues, Weds, Thurs & Fri am surgery only will be covered by Dr Hajera Abbas
Please be patient as the new GPs get to know the practice and their patient list. If there is any change to this arrangement this will be stated in the surgery and on our website. We warmly welcome Dr Gurung and Dr Abbas to the surgery team.
New Electronic Prescription Service:
This is a new service which will particularly benefit patients whose medication rarely changes and who routinely use the same pharmacy to collect their medication.
You (or your pharmacy) will not have not visit your GP practice to collect the prescription. Your GP will send the prescription electronically to the pharmacy you choose, saving you time.
The prescription is an electronic message so there is no paper prescription to lose.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy close to where you live, work or shop.
The GP can electronically cancel and issue a new prescription without you having to return to the practice, saving you extra trips.
You can change your nominated pharmacy at any time, either at the GP surgery or at the pharmacy.
For more information, see the information sheet A New Way to Get Your Medicines and Appliances on the Prescriptions page.
Please read the literature and complete the nomination form when you are next at the surgery if you would like to benefit from this system, or call the surgery to set your nomination.
Measles Epidemic 2013
It is never too late to be vaccinated against measles. Parents of unvaccinated children, teenagers and young adults who have missed out on MMR should urgently arrange for them to be vaccinated by their GP surgery who have extra stocks of vaccine available now.
If you are unsure of your child's vaccination status, please speak to reception who can check their record. Children who have had only a single dose will require a booster, and those who have never been vaccinated will require 2 doses of MMR vaccine for complete protection.
Please note that the surgery will be closed for staff training from 1pm on Wednesday 21st January. We will re-open for all routine services as usual at 8.30am on Thursday 22nd January.
If you need to contact a doctor in an emergency please call:
01296 850011 (1pm - 6.30pm)
111 (6.30pm - 8am)
Occasionally both GPs and nurses will see patients who need extra consulting time, and this may result in extended waits for other patients. We apologise in advance for this. If you feel you are unable to wait to see your usual GP please speak to reception.
Complaints and Comments
If you have a complaint, concern, or even a comment or suggestion about the service you have received from the doctors or any staff working in the practice, please let us know. Where there is concern about the safety of an adult, child or young person or of suspected abuse this can also be received by reception staff. Please request a form from reception. Staff are available to assist with completion if required.
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
(Site updated 21/01/2015)