COVID-19 LOCAL AND NATIONAL RESOURCES: see link below for help and support during the pandemic. 

STAFF TRAINING DAYS: the next staff training closure will be on Wednesday 15th September.  The surgery will close at 1.00 pm and re-open at 8.30 am on Thursday 16th September.  Please call 111 for medical advice while we are closed, or 999 in an emergency situation.



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General Practice Data for Planning and Research

From 1st September 2021 (recently postponed from 1st July 2021) NHS Digital will be collecting GP data for planning and research purposes.  This has been approved by the British Medical Association, the Royal College of General Practitioners, and the National Data Guardian. For more information please follow the link below:

NHS Digital GP data collection - transparency notice

If after reading the information in the link above you would prefer not to share your data for NHS planning and research, please complete the Type 1 Opt-Out form available at the same link and return the form to the surgery so that we can code your dissent on your record.  This will not adversely affect your medical care in any way, and you can opt back in at any time using the same form.

Bucks local Covid vaccination status:  Bucks CCG Covid Status page

Current Government Advice about Travel and Covid Vaccination Records:

There are now three ways to access your Covid vaccination details for travel purposes - via the NHS App, via the NHS website, and via 119.  Please follow the link below for the latest information.

Vaccination Status for Travelling Abroad

Error Message CID7021 on the NHS App

Please note that this error message relates to a problem with the connection between the NHS App and the surgery's online services.  The NHS App is currently unable to connect with our provider of online appointments and prescriptions, Front Desk, and we do not know when this will be fixed.

However it is NOT necessary for a connection to be made in order for you to view your Covid vaccinations in the NHS App.  Once you have successfully completed the online ID check the app will have verified your NHS number and the link with your centrally provided Covid vaccinations will work automatically.  Where this fails they suggest that you go to Manage your account, delete the NHS app login you have made, and start again.  Alternatively call 119 for a printed copy of your Covid vaccinations.


Providing evidence of your COVID vaccination status


We are unable to issue this certificate at the practice.


Please see for further information.


Proof of your vaccination status will be available in the NHS app from 17th May 2021 and in some of the other apps that provide you with Patient online services.  If you already have access to your coded medical record  via the Patient Access website, you may use this.


The NHS app can be downloaded from: for iPhone/iOS for Android.


If you have not used it before, there is a self-registration process within the app to create an "NHS login" as per


Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine.  The letter may to take another 5 days to reach you, or more if postal services are affected.  Please take account of this when making your plans. 

COVID 19 VACCINATION - 4th May update: the last clinic for first doses was held on Thursday 25th March at Chesham Town Hall.  We are now only guaranteed to receive sufficient vaccine to deliver our second doses.  We are calling patients to arrange their second doses as upcoming vaccine deliveries are notified to us.  All second doses are at Chesham Town Hall.  Please remember to bring your Covid vaccination record card with you.

Patients who have previously been invited by the NHS or by the surgery to attend for the first dose but who have not responded so far should follow the instructions in their NHS central invitation letter or text to book online at a mass vaccination centre.  You may also use the following link to book your appointment.

Scams: Please note that Covid 19 vaccinations are free from the NHS, and you should never be asked to pay for access to vaccine.

Information about the local programme

CONTACT NUMBERS: please check that your home and mobile telephone numbers are correct in your online account so that we may easily contact you with an appointment.  You can also use the "About You" link in the Online Services page to correct any information you think may be out of date.

TRANSPORT: If you are unable to get to your appointment, either by driving yourself, by a family member, neighbour or public transport, you can call the Transport Hub at Community Impact Bucks on 01296 841026 who will aim to put you in touch with a local volunteer or organisation, that may be available to help.


Public Health England has advised General Practice that from 15th June 2020 patients should wear their own face covering when attending the surgery for an appointment with their doctor or nurse.  This is for the safety of both patients and staff during the Covid-19 pandemic.  This can be a home-made mask or a scarf that will cover the nose and mouth - please see below for information about how to make your own mask: - how to make a cloth face covering

We reserve the right to refuse entry if this requirement is not met.

See below for:

  • Local and national help
  • Repeat prescription ordering info
  • Current service available to patients


 Covid-19 Resources for Patients (v3) - click here


Please do not order your prescription early. This puts undue pressure on the pharmacies. Please order only when it is nearly due. We can only issue a maximum of 2 months of repeat medication or 1 month for controlled medication.

Please use your online account to order, or if you have not yet signed up to online prescriptions, please email directly giving your name, date of birth, the medication you require and the pharmacy you want to collect it from.

If you are aged 70 or over and do not have anyone who can collect your prescription for you, please contact your pharmacy directly.

Thank you.   The New Surgery. 


We would like to reassure you that we are open and here to help you as much as we can during this difficult time.  This will be by telephone or video consultations.  We are offering a very limited face-to-face service to protect both patients and staff.

Dr Firth & Partners




Online Appointments have been switched off to protect the health of staff and fellow patients. Please call 01494 782262 to make a telephone appointment. Repeat prescriptions may still be ordered online.


For further advice use NHS 111 coronavirus service online.

Find out what to do if:

  • you think you have symptoms
  • you might have been exposed to the virus when travelling

The 111 coronavirus service will ask you a few questions and tell you what to do next.

To protect yourself and others, do not go to a GP, pharmacy or hospital unless requested to do so by a clinician.



Due to staff shortages in the Practice Nursing Team we are currently unable to provide the following services:

1. Travel Vaccination Service:

Patients are advised to contact a travel clinic for advice on vaccines that may be required for travel purposes.  This is a private service (non-NHS) and a fee will be payable.  (if you require Hepatitis A or Typhoid vaccination this may be given at the surgery but only with evidence of a risk assessment provided by the travel clinic.)

MASTA Travel Clinics:

Hemel Hempstead, Bennetts End Surgery, HP3 9LY, Tel: 01442 236733

Stoke Poges, The Lanes Practice, SL2 4JW, Tel: 01753 662244

2. Ear wax removal:

Patients are advised to soften wax in the ear and contact a clinic providing this service for further advice if they wish.  This is a private service (non-NHS) and a fee will be payable.

Hearing Centres:

Chalfont Hearing, Little Chalfont, Tel: 01494 765144

Aston Hearing,Amersham, Tel: 01494 733840

 *Please note that none of the above services are endorsed by The New Surgery and are purely examples of services offered outside of the practice.  It is an individual's decision if you wish to use any of the above services, or others, for which you will have to pay a fee.

Mrs Monica Lawrenson, Practice Director, The New Surgery

January 2019


FREE English for Health and Wellbeing Course

Improved Access to GP Appointments

from 1st October 2018

Improved Access to GP Appointments

Amersham & Chesham GPs - Improved Access

Changes to Ordering Repeat Prescriptions

From 1 August 2018, please order all repeat medication and equipment (e.g. catheter and stoma bags and accessories) directly from your GP rather than from your pharmacy or medical equipment supplier.  This affects the ordering part of the process only, your medication/equipment can still be delivered to your home by the pharmacy where these arrangements already exist. 

This is an initiative from Bucks CCG (Clinical Commissioning Group) - please follow the link below for more information.

Changes to ordering repeat medication - patient letter


GDPR 2018

The new EU data protection law, the General Data Protection Regulation 2018, comes into force on 25th May 2018.  Please see the Information Governance page in the right hand menu for more information about how we use your data  in our Privacy Notice 


Friends & Family Test - Please tell us what you think of our services - take the Friends & Family Test

(go to the link under Have Your Say in the right hand menu)


Care in Mind, part of Bucks Mind, is launching courses for people with Young Onset Dementia (under age 65) to encourage continued wellbeing.  Please use the Dementia Support link in the right-hand menu to see more information.

What is the free NHS Health Check?

Are you at risk of developing heart disease, stroke, type 2 diabetes, kidney disease or certain forms of dementia?

The good news is that these conditions can often be prevented, even if you have a family history of them. An NHS Health Check can help you identify potential risks early and give you personalised advice so you can take action to reduce your chances of developing these health problems.

The NHS Health Check programme is a national programme to inform you of your risk of cardiovascular disease. It is a 20 minute check where blood pressure, cholesterol, BMI and lifestyle are assessed by a healthcare professional. ToHealth’s bespoke health check software is being used in the checks which clearly explains to you your results, patients can then be referred immediately into appropriate lifestyle services where requested.

You can have an NHS Health Check if:

  • you are aged between 40 and 74
  • you have not been diagnosed with heart disease, diabetes, kidney disease, or had a stroke
  • you have not had an NHS Health Check in the last 5 years

Local clinics are available in Chesham and the surrounding area - click the link below to book an appointment at your chosen location:

NHS Health Checks in Buckinghamshire

How Do You Communicate? 

Do you need information in a different format?         

Do you need support?    Easy Read      LARGE Print    Sign Language      Braille

Email or SMS text    Other communication support

Please tell us so that we can help you in the future.


Health Help Now

Health Help Now is a free advice service website for people in Bucks.

This can be accessed on your phone, laptop or tablet so you can get NHS advice about the best place to go for your health concerns.  Go to to access the service.  Anyone who doesn't have internet access should phone NHS 111 for instant advice, 24 hours a day.

Pressure on GP Appointments

Please help us to help you

Online Services

Online appointments, prescriptions etc may now be found via the Online Services link in the right hand menu.  Please note that the prescription link is for the original website prescription service (manually entered by the patient.) 

The top appointments link takes you to our newer Front Desk online appointments and repeat prescriptions service, which integrates with the surgery system and which requires a separate sign-up and login. This is the system which will be developed in the future.

Only fully registered patients may sign up for this service: if you have completed a pre-registration form on the website you must visit the surgery with your identification documents to complete your registration before signing up for online services. 

Online Services - Current and Planned

Online services can now include a limited access to your electronic medical record via the Summary Care Record.  Your medication, allergies, adverse reactions and immunisations are now available to view via the online appointments and prescriptions system.  You must have already signed up to the online appointments and prescriptions service, however for this part of the service a separate ID-verified process is also required before access can be enabled.   Please bring one photo ID and one proof of address to the surgery and complete the consent form available. 

A wider access to the coded parts of your medical record is also available via a separate service.  This includes the above items from the Summary Care Record but extends into coded information in your record from consultations, test results, referrals etc.  If you require access to the coded record please bring one photo ID and one proof of address to the surgery and complete the consent form available after reading the information sheet.


Summary Care Record

The Summary Care Record went live at the New Surgery on Thursday 30th October 2014. All non-dissenting patients have had an electronic Summary Care Record created for them automatically.  This contains your current medication, any allergies you may have, and any bad reactions to medicines you may have had recorded. Only NHS staff directly involved in your care will have access to the Summary Care Record, and only with your express permission (except in an emergency).  Further information and a link to the opt-out form are available via the Summary Care Record link and the SCR: your questions link to the right under Further Information.    

New Electronic Prescription Service:


  • This is a new service which will particularly benefit patients whose medication rarely changes and who routinely use the same pharmacy to collect their medication.
  • You (or your pharmacy) will not have not visit your GP practice to collect the prescription.  Your GP will send the prescription electronically to the pharmacy you choose, saving you time.
  • The prescription is an electronic message so there is no paper prescription to lose.
  • You will have more choice about where to get your medicines from because they can be collected from a pharmacy close to where you live, work or shop.
  • The GP can electronically cancel and issue a new prescription without you having to return to the practice, saving you extra trips.
  • You can change your nominated pharmacy at any time, either at the GP surgery or at the pharmacy.

For more information, see the information sheet A New Way to Get Your Medicines and Appliances on the Prescriptions page.

Please read the literature and complete the nomination form when you are next at the surgery if you would like to benefit from this system, or call the surgery to set your nomination.

Measles Epidemic

It is never too late to be vaccinated against measles.  Parents of unvaccinated children, teenagers and young adults who have missed out on MMR should urgently arrange for them to be vaccinated by their GP surgery who have extra stocks of vaccine available now.

If you are unsure of your child's vaccination status, please speak to reception who can check their record.  Children who have had only a single dose will require a booster, and those who have never been vaccinated will require 2 doses of MMR vaccine for complete protection. 

Waiting Times

Occasionally both GPs and nurses will see patients who need extra consulting time, and this may result in extended waits for other patients.  We apologise in advance for this.  If you feel you are unable to wait to see your usual GP please speak to reception.

Complaints and Comments

If you have a complaint, concern, or even a comment or suggestion about the service you have received from the doctors or any staff working in the practice, please let us know.  Where there is concern about the safety of an adult, child or young person or of suspected abuse this can also be received by reception staff.  Please request a form from reception.  Staff are available to assist with completion if required.

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more


(Site updated 27/07/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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